Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites function efficiently, provide a better user experience, and give website owners usage information.

Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device until they expire or you delete them). They can be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies").

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are strictly necessary for the operation of our Service. They enable core functionality such as:

• User authentication and session management
• Security features (CSRF protection, rate limiting)
• Load balancing and infrastructure routing
• Remembering your cookie consent preferences

Essential cookies cannot be disabled as the Service would not function without them. They do not require your consent under most privacy regulations.

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website and platform. They collect information such as:

• Pages visited and time spent on each page
• Navigation paths and click patterns
• Error messages encountered
• Feature adoption and usage frequency

We use privacy-focused analytics tools that aggregate data and do not create individual user profiles for advertising purposes. All analytics data is used solely to improve the Service.

2.3 Preference Cookies

These cookies remember your settings and preferences to provide a personalized experience:

• Theme preference (light/dark mode)
• Language and locale settings
• Dashboard layout and widget configuration
• Currency display preference (USD/INR)
• Notification and display preferences

3. Third-Party Cookies

Some cookies on our Service are set by third-party providers that we use to deliver specific features:

• Stripe / Razorpay: Payment processing cookies required for secure checkout and fraud prevention
• Authentication Providers: SSO cookies from Google, Microsoft, or other identity providers when you use social login
• Support Tools: Cookies from our customer support platform to maintain support chat sessions

We do not use third-party advertising cookies or allow ad networks to place cookies on our Service. We do not sell your data to advertisers.

4. Managing Cookies

You can control and manage cookies in several ways:

4.1 Browser Settings

Most web browsers allow you to manage cookies through their settings. You can typically find these in the "Privacy" or "Security" section of your browser's preferences. Options usually include:

• Blocking all cookies
• Blocking only third-party cookies
• Deleting cookies when you close the browser
• Receiving a notification before a cookie is set

4.2 Cookie Consent Banner

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can update your preferences at any time through the cookie settings link in the footer.

4.3 Impact of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of the Service. Essential cookies cannot be disabled without making the Service unusable. Disabling analytics or preference cookies may result in a less personalized experience.

5. DPDPA Compliance

In accordance with the Digital Personal Data Protection Act, 2023 (DPDPA):

• We obtain your informed consent before placing non-essential cookies on your device
• We provide clear information about the purpose of each cookie category
• You can withdraw your consent at any time through our cookie settings
• We do not use cookies to process personal data of children without verifiable parental consent
• Cookie data is handled with the same security safeguards as other personal data

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Notify you via a prominent notice on our website or by email
• Re-request your cookie consent if the changes affect non-essential cookies

We encourage you to review this policy periodically to stay informed about how we use cookies.

7. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

• Email: privacy@socialiq.social
• General Inquiries: hello@socialiq.social
• Company: Talpro India Private Limited
• Address: 4th Floor No. 0741/A, 12th Main Road, Manipal County Rd, opposite Star Market, AECS Layout, Singasandra, Bengaluru, Karnataka 560114, India

This Cookie Policy was last updated on March 26, 2026.